Not unexpectedly, along with this online lender’s massive client growth came an increase in new account fraud attempts. The company had a suite of tools in place, including a device intelligence solution with a large known device network and a top 3 credit bureau with a widely used identity verification solution.
These solutions helped reduce fraud losses, but the imprecision of the tools often caused more problems than they solved. An enormous number of false positives were being generated and a meaningful amount of fraud was continuing to slip through.
Over 10 false fraud alerts were being generated for every one legitimate fraud incident identified, each requiring a considerable review effort by their team of fraud analysts.